
State Farm® Insurance Agent Brett Hensley
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lex Cerda
April 25, 2025
"Loved State Farm my first 6months. Went to add a 3rd vehicle and the price I was quoted for my 3 cars turned out to be incorrect and the price to add ONE SINGLE car of $755 and when trying to speak with the agent himself because I was miss quoted I wanted to speak with MY AGENT BRETT I kept being told from whoever the girls are that answer the phones “he’s just going to tell you the same thing I’m telling you” and they’d put a request in with him that me and my fiancé wanted to speak with him. Never heard a response back had to end up dropping this company and going with someone else. Also the claims adjuster I had working my totaled out car I had to tell her how to do her job going back and forth between her and my Leander and she delayed the process of my whole claim. Here I am a month later and car is just now being done with."
"Lex, thank you for sharing your feedback. We're truly sorry to hear about your experience and frustration it caused. While our office does help manage your policies and service needs, insurance pricing is determined based on a variety of rating factors like vehicle type, driving history and coverage selections so a lot of it is beyond control. We also want to clarify that our office has multiple licensed agents available to assist clients, and we regret if your request for a specific team member wasn't handled as you expected. That is not the experience we strive for and we will be addressing this internally to improve. We appreciate you bringing this to our attention and wish you the best moving forward."
Rhandy Rosalita
April 24, 2025
"Jordan and Lexi are doing excellent Job, especially Miss Jordan. She has an excellent customer service that makes my Day easier to get a car Insurance. She also offers some other products such us home insurance."
"Rhandy, thank you so much for the great review. We value Jordan and Lexi very much! "
Roxanna Mathis
April 18, 2025
"Brett was the best agent I have ever worked with! He took the time to go over everything followed up and had an orientation call with me! Good Guy, Keep Him!"
"Roxanna, thank you so much for the amazing review!! I am very happy to hear you had such a great experience with our office. Take care"
Joe Solis
April 15, 2025
"Was very helpful and was able to lower my monthly payment!"
"Joe, thank you so much for the review!"
Andrew Herrera
April 10, 2025
"I loved working with Taylor, very professional and pleasant experience. Enjoyed every conversation with her and could tell that she just didn’t want my business but she wanted to earn it, and that she did. Thanks Taylor you rock!"
"Andrew, thank you so much for the review of Taylor. She is a huge part of our office and I am thankful you had such a positive experience with her"
Sara Pearce
April 10, 2025
"After my truck was totaled by hail. Lexi and Brett at State Farm have taken great care of me."
"Sara, thank you so much for the review. I am happy we were able to be there for you during a difficult time"
Chelsey Tx
April 2, 2025
"Easy to work its, a fast response time and answers questions fantastically! Thanks Brett!"
"Chelsey, thank you so much for the 5 star review! "
Nelson Anibal Morales
March 10, 2025
"Excellent support, she made easy the boarding process with the new policy… and she always have a great attitude"
"Nelson, thank you so much for the 5 star review. "
Stacy Payne
March 5, 2025
"Taylor was great. She explained things very well and she answered all of my question. I also got me a disability policy while talking to her. She was very professional and that means a lot to me…. Good job Taylor"
"Stacy, thank you so much for the great review about Taylor. I am happy she did such a professional job to help you out!"
Joshua Wilson
March 4, 2025
"LOVE THIS COMPANY JUST APOKE TO TAYLOR AND SHE TOOK GREAY CARE OF ME AND MY WIFE. STAYED ON THE PHONE TO MAKE SURE EVERYTHING WAS DONE AND ALSO ANSWERED ALL OUR QUESTION ANDBGOUND SOME DISCOUNTS FOR US."
"Joshua, thank you so much for the amazing review!"
Irvin Dauphine
March 3, 2025
"The agent did a tremendous job on everything. Agent met all my requirements and needs to make my insurance coverage affordable. Thanks Taylor👍🏾"
"Irvin, thank you so much for the amazing review. We appreciate you and your business "
Austin Jones
February 28, 2025
"Brett was able to help me switch and lower my monthly insurance rate! Thank you State Farm and Brett."
"Austin, thank you so much for the fantastic review and for your business!"
D G
February 28, 2025
"Brett was a great big help with State Farm. He was able save us money too. Thanks Staye Farm."
"Thank you so much for the great review!!"
Pervez Mahmud
February 27, 2025
"Taylor, like the singer, was extremely nice, professional, and personal. I was with AAA for 29 years, since 1986, but due to an health issue suffering a brain stroke, I’m forced to get a good insurance with a much better price, State Farm did it. 👍🏻"
"Pervez, thank you so much for the fantastic review and for trusting us with your business!"
Biju Nambisan
February 25, 2025
"I recently worked with Taylor at Brett Hensley - State Farm Insurance Agency to get a new auto policy, and it was one of the smoothest experiences I've had. Taylor's knowledge was invaluable in helping me find the best policy at the right price, with the right coverage. She clearly explained all my options, including discounts, and empowered me to make an informed decision. I highly recommend her"
"Biju, thank you so much for the amazing review of Taylor! We are so happy we could get you the best policy at the right price and coverage. "
Jessica Coleman
February 20, 2025
"Awesome State Farm Agent! Friendly and informative."
"Jessica, thank you so much for the amazing review!"
Brooke Mason
February 19, 2025
"Taylor was so nice and informative!"
"Mykela, thank you so much for leaving us a review! "
Jason Young
February 19, 2025
"Taylor called me to review our policies and informed us that our premiums were decreasing. She was very thorough and went over the details specifying where we were saving money and was kind enough to offer additional options that could apply additional discounts to our policies. Very professional, informative and kind! Very pleased!"
"Jason, thank you for the amazing review! Thank you for your business and I'm happy Taylor did such a great job"
shimon bhandari
February 17, 2025
"Very helpful"
"Shimon, thank you so much for the great review!! "
Conner Smith
February 14, 2025
"Brett is very easy to work with he was able to save me almost $1000 if not more by changing my insurance carrier to State Farm! Brett is very timely with his responses and doesn’t keep you waiting."
"Conner, thank you so much for the amazing review! We appreciate you and your business "
john kennedy
February 13, 2025
"Perfect, great service , courteous, timely and very professional!"
"John, thank you so much for the great review!!"
Jay Revord
February 12, 2025
"One star is to generous. I changed to state farm for home insurance after being poached by one of Brett’s charismatic sales associates Taylor. She did a fantastic job getting me insurances. To bad the insurance was for a property I never owned nor been to in over 5 years. I didn’t find out till 2 months into my contract. Only found out the address was wrong when my mortage company called asking “um you don’t have insurance??” After deciding to stay with Brett and his team, I found out my bill went up $700 a year from what they quoted me originally. Still decided to stay with them as the coverage was good and they saved me a few bucks in my auto. After three months of back and forth and no stop stress, they dropped me as a client because the roof on my garage and additional structures were “rusty”"
"Thank you for sharing your experience. I’m truly sorry to hear about the issues you encountered with your insurance policy and the stress it caused you. We aim to provide excellent service, and it’s clear we missed the mark in your case. I appreciate your kind words about Taylor and your decision to continue with our team despite the challenges. However, I understand how frustrating it must have been to deal with the incorrect property information and the unexpected premium increase when the correct house was inputted. After addressing your concerns the last few weeks myself via several phone calls, we have tweaked our processes to make sure this mistake doesn’t happen again. Please feel free to reach out to me directly at 972-287-1498 or email me at brett@bretthensleysf.com if you need anything else in the future. "
Seth Jordan
February 7, 2025
"Brett Hensley is as good as it gets in the insurance game. We happened to find him by chance, and he was kind and professional. I will be recommending him to all my friends and family in the future"
"Seth, thank you so much for the fantastic review!! We appreciate you and your business. "
Nick Dixon
February 7, 2025
"Brett was great to work with, he’s listens and he’s knowledgeable, and fast. He got me a similar policy to the one I had, but over $100 cheaper. Thank you."
"Nick, thank you so much for the great review! "
Kristen Matlock
January 8, 2025
"I highly recommend Bret! He is a very sweet and personable guy and extremely helpful and knows his stuff!"
"Kristen, thank you so much for the wonderful review and for your business! "