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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Forrest Smiley

February 4, 2026

5  out of  5
rating by Forrest Smiley
"We switched from Progressive to State Farm, trying to find a little bit of savings in these current times. The representative did a great job and maintained great communication with me in the process."
We responded:
"Forrest, thank you so much for taking the time to leave us such a wonderful review. I am very thankful we could help you out."
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Meagan Gaessler

February 2, 2026

5  out of  5
rating by Meagan Gaessler
"Brett listened clearly, answered all questions and got us the coverage we wanted as well as things we needed that we dropped the ball on."
We responded:
"Meagan, thank you so much for taking the time to leave us such a wonderful review! We appreciate you and your business"
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Camero Maghembe

January 30, 2026

5  out of  5
rating by Camero Maghembe
"jordan was nice"
We responded:
"Camero, thank you for leaving us a 5 star review!"
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Richard John II

January 28, 2026

5  out of  5
rating by Richard John II
"Very helpful team. Got everything I needed in a timely manner. Communicated through email, and it wasn't a problem at all!"
We responded:
"Richard, thank you so much for the taking the time to leave us such a wonderful review! "
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Olaide Lawal

January 28, 2026

5  out of  5
rating by Olaide Lawal
"They are great and responsive. Never push but get the work done."
We responded:
"Olaide, thank you so much for the fantastic 5 star review. "
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DEANNA PERRYMAN

January 22, 2026

5  out of  5
rating by DEANNA PERRYMAN
"Love the team at Brett Hensley State Farm. Everyone I have encountered has been very helpful and super friendly. Thank you"
We responded:
"Deanna, thank you so much for taking the time to leave us a 5 star review. I am thankful we were able to help you and your family! "
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Gabbi Gunter

January 20, 2026

5  out of  5
rating by Gabbi Gunter
"Jordan at State Farm was great to work with. Friendly, professional, and very helpful in making sure I had the right car insurance coverage. The process was quick and stress-free. Highly recommend."
We responded:
"Gabbi, thank you so much for leaving such a wonderful review for Jordan! I am glad we could help you out with your auto insurance needs "
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Emily Noble

January 20, 2026

5  out of  5
rating by Emily Noble
"10/10 service! Most friendly insurance agent out there! Gave me a very good quote for a new 2025 Silverado to which i agreed and then he was able to find me an even cheaper insurance plan! Would definitely recommend Brett and his team in Crandall."
We responded:
"Emily, thank you so much for taking the time to leave us such a wonderful review. I am very happy we were able to help you out"
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terri k lanier

January 16, 2026

5  out of  5
rating by terri k lanier
"I was looking for new insurance, tried to call another company and could not get through. I seen the reviews on here to Brett’s place. I talked to Taylor and oh my goodness. She was the sweetest and nicest. Easy to work with and made changing insurance so easy. She restored my faith in humans again. There really is still people who do their job and help their costumers. Give Taylor a call and let Her help you"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Brett Hensley’s Team. "
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chloe b

December 18, 2025

5  out of  5
rating by chloe b
"I choose Brett Hensley because the customer service is amazing and the rates are just right . Would recommend to others"
We responded:
"Chloe, thank you so much for taking the time to leave us a 5 star review!"
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yuvraj devekar

December 9, 2025

5  out of  5
rating by yuvraj devekar
"It has been great working with Brett. They were not just gave better pricing, coverage but also prompt in reposing queries. Also additional follow-up . This is 1st time I saw excellent support from insurance agent."
We responded:
"Yuvraj, thank you so much for taking the time to leave us such an amazing review! We appreciate you and your business."
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Stacy Payne

December 8, 2025

5  out of  5
rating by Stacy Payne
"Taylor was great. She explained things very well and she answered all of my question. I also got me a disability policy while talking to her. She was very professional and that means a lot to me…. Good job Taylor"
We responded:
"Stacy, thank you so much for the great review about Taylor. I am happy she did such a professional job to help you out!"
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Dennis Brattin

December 5, 2025

5  out of  5
rating by Dennis Brattin
"Outstanding young lady who helped me get life insurance and combine two auto insurance policies into one. Lexi is very personable and informative."
We responded:
"Dennis, thank you so much for letting us take care of your auto and life insurance needs! "
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Cheryl Hunter

December 4, 2025

5  out of  5
rating by Cheryl Hunter
"Everyone at the office is great. Always professional and making sure to answer my questions. They have never let us down."
We responded:
"Cheryl, thank you so much for taking the time to leave us such a great review! We appreciate you."
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Collin Dishman

November 24, 2025

5  out of  5
rating by Collin Dishman
"Brett has been amazing and made this a very easy transition! Provided us with quotes quickly and walked through all the details that we need to know very clearly. Referring away!"
We responded:
"Collin, thank you so much for taking the time to leave us a review! We appreciate you "
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PC Ashley

November 20, 2025

5  out of  5
rating by PC Ashley
"Jordan was lovely. Most important, she listened to my needs, understood my concerns, and then crafted a set of policies that provided more coverage at a significant savings. Definitely happy with my experience!"
We responded:
"PC, thank you so much for taking the time to leave Jordan such a wonderful review. She is fantastic and I'm so thankful we have her! "
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Angelique Hall

November 18, 2025

5  out of  5
rating by Angelique Hall
"Great customer service and so easy to understand details on my policy."
We responded:
"Angelique, thank you so much for the 5 star review. We appreciate you!"
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kerry bauler

November 12, 2025

5  out of  5
rating by kerry bauler
"A year after leaving State Farm to find better rates in Illinois(where I lived at the time) I get a call from Taylor in Hensley’s office down here in Texas. I told her what I was paying with another major insurance carrier and she told me she would like to see if she can get me even better rates, and if I’d be willing to return to State Farm. She set me up with more coverage for less money. She was super informative, and made sure that all of my questions were answered every step of the way. Taylor is fantastic!"
We responded:
"Hi Kerry, thank you so much for taking the time to leave our office and our team member, Taylor, a review. I am so thankful she was able to help you get taken care of. Welcome to Texas! "
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Ray W

November 7, 2025

4  out of  5
rating by Ray W
"Jordan was a great help getting me switched over from my former insurance company to their more reasonably priced insurance. I appreciate Jordans patience and knowledge. Job well done."
We responded:
"Ray, thank you so much for taking the time to leave a review for our team. Jordan is amazing and I am thankful she was able to help you out!"
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Xianhui wang

November 5, 2025

5  out of  5
rating by Xianhui wang
"Great experience!"
We responded:
"Xianhui, thank you so much for taking the time to leave our team a 5 star review! "
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Richard Jacob Rivera

November 4, 2025

5  out of  5
rating by Richard Jacob Rivera
"Mr. Chris is an outstanding insurance agent! His phone etiquette is professional and social skills are phenomenal. Every time I call the office, he treats me like we’ve known each other forever. I would like to honor him by stating he is proficient, professional, and proper. I recently purchased a vehicle and called the office to insurance. The insurance agency system recognize my phone number, so I was verified in less than a minute. I have had horrible insurance experiences where I’m on the phone for 10 minutes before I could get anything done and calling Chris was quick and super easy being that the system recognized my phone number. Highly recommend asking for Chris. 100 out of 5 stars."
We responded:
"Richard, thank you so much for leaving us such an amazing review and letting us know how we did! We appreciate you and thank you so much for your business."
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John Kepple

October 14, 2025

5  out of  5
rating by John Kepple
"Enjoyed the Conversation and his understanding of my wants and needs"
We responded:
"John, thank you so much for taking the time to leave us a 5 star review! "
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Mayra Perez

October 1, 2025

5  out of  5
rating by Mayra Perez
"Very impressed with the service here! Ricky really knows his stuff"
We responded:
"Mayra, thank you so much for the 5 star review! "
Profile photo of Lugene Parker (HadToHappn)

Lugene Parker (HadToHappn)

September 30, 2025

5  out of  5
rating by Lugene Parker (HadToHappn)
"Excellent to work with. Helped me switch our homeowners and car insurance after being shafted with our previous ins. Saving us some money along the way!"
We responded:
"Lugene, thank you so much for leaving us a 5 star review. I am so happy we could save you money on your home and car insurance!"
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Rolland Niles

September 30, 2025

5  out of  5
rating by Rolland Niles
"Excellent customer service. Attentive to your needs when advising."
We responded:
"Rolland, thank you so much for the review!"