Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Robbin Mills

Robbin Mills

March 26, 2026

5  out of  5
rating by Robbin Mills
"Tim was able to save me Over $62 a month! He was extremely knowledgeable and helpful. I had been talking to multiple agents shopping for insurance and after talking to Tim I knew I had made the right decision to go with Brett Hensley And State Farm"
We responded:
"Robbin, thank you so much for the wonderful review of our office and Tim! I am very thankful you made the decision to go with us and we appreciate your business"
Profile photo of Blanca Turrubiartes

Blanca Turrubiartes

March 20, 2026

5  out of  5
rating by Blanca Turrubiartes
"Brett was amazing! He was very knowledgeable and very helpful! Got me set up very quickly!"
We responded:
"Blanca, thank you so much for taking the time to leave us such a great review. I am happy we were able to help you out!"
Profile photo of Anna Seay

Anna Seay

March 19, 2026

5  out of  5
rating by Anna Seay
"Brett and Tim saved me money on both my home and auto. I was previously with Progressive for years and didn’t think the rates could be beat! Amazing service by this State Farm team!"
We responded:
"Anna, thank you so much for taking the time to leave us such a wonderful review. We appreciate you and your business! "
Profile photo of Alison Park

Alison Park

March 18, 2026

5  out of  5
rating by Alison Park
"I have been over paying on my auto insurance with GEICO for years. I called Brett Hensley State Farm and spoke with Tim. He was able to provide better coverage than I had before and saved me over $600 for six months! He was very knowledgeable about other types of insurance as well. Tim is kind, helpful, and funny too! I always hate calling to discuss insurance but he made it a pleasurable experience. Thank you, Tim! (10 more stars for you!) :)"
We responded:
"Alison, thank you so much for taking the time to leave Tim such an amazing review. We appreciate you!"
Profile photo of Susai Wise

Susai Wise

March 6, 2026

5  out of  5
rating by Susai Wise
"Great agent, gets what you need and is upfront about inclusions"
We responded:
"Susai, thank you so much for leaving us a 5 star review!"
Profile photo of shawanda Buck

shawanda Buck

March 5, 2026

5  out of  5
rating by shawanda Buck
"Brett was great and got me full coverage with home at a low price."
We responded:
"Shawanda, thank you so much for taking the time to leave us a review."
Profile photo of Mary Sanchez

Mary Sanchez

March 3, 2026

5  out of  5
rating by Mary Sanchez
"Tim at Brett Hensley State Farm is outstanding. He took the time to explain all my coverage options and made sure I understood exactly what I was getting. No pressure, just honest advice and great service. He saved me money and improved my coverage. Highly recommend asking for Tim if you want someone who truly looks out for you. I would give Tim 100 stars if possible!!!"
We responded:
"Mary, thank you so much for leaving Tim such an amazing review! I am so thankful he was bale to help you save money and improve coverage"
Profile photo of Betty Hardy

Betty Hardy

February 27, 2026

5  out of  5
rating by Betty Hardy
"People are extremely friendly and very helpful"
We responded:
"Betty, thank you for taking the time to let us know how we did. We appreciate you"
Profile photo of Alyssa

Alyssa

February 26, 2026

5  out of  5
rating by Alyssa
"Jordan’s customer service was amazing!! Super sweet and professional! Would recommend her to anyone! Thank you again!"
We responded:
"Alyssa, thank you so much for taking the time to leave Jordan such an amazing review! "
Profile photo of C Wilks

C Wilks

February 25, 2026

5  out of  5
rating by C Wilks
"JordanAnn was great, helped me save some money and increased my coverage. She was respectful, informative, and understanding. I am glad I was able to switch and that was all thanks to JordanAnn"
We responded:
"Thank you so much for taking the time to leave Jordan such a great review and I'm glad we could save you money while giving you better coverage!"
Profile photo of RJ BROWNING

RJ BROWNING

February 23, 2026

5  out of  5
rating by RJ BROWNING
"This place was awesome. I would recommend State Farm and this office in Crandall Tx to everyone"
We responded:
"RJ, thank you so much for taking the time to leave us such a great review! "
Profile photo of Matthew King

Matthew King

February 18, 2026

5  out of  5
rating by Matthew King
"The Crandall State Farm folks always help out with both home and auto insurance. I have had State Farm since Ronnie operated out of Seagoville, now Brett and his team provide great care. Samantha is always helpful when I call for any need."
We responded:
"Matthew, thank you so much for taking the time to leave us such a wonderful review. We appreciate your business over the years and I am happy we can continue that great care you've always received!"
Profile photo of Kay London

Kay London

February 18, 2026

5  out of  5
rating by Kay London
"Jordan has a genuine personality and gave a thorough breakdown of the different policies options which gave me better insight into selecting the insurance that was best for my family. She was extremely patient and professional every time I spoke with her. In a world fueled by technology, it was refreshing to speak with a person such as Jordan who gave superb customer service. Thank you. Your efforts didn’t go unnoticed and are greatly appreciated."
We responded:
"Kay, thank you so much for taking the time to leave us and Jordan such a wonderful review. She works extremely hard to take care of our customers and we love hearing that she did such a great job for you too. We appreciate you! "
Profile photo of Mark Woodruff

Mark Woodruff

February 17, 2026

5  out of  5
rating by Mark Woodruff
"Brett Hensley and the staff at State Farm consistently deliver top-tier customer service. They are knowledgeable, responsive, and truly on top of their game. Highly recommend!"
We responded:
"Mark, thank you so much for taking the time to leave us such a wonderful review! I am so thankful to hear such great things about our service team. "
Profile photo of Nicole Briceno

Nicole Briceno

February 16, 2026

5  out of  5
rating by Nicole Briceno
"Tim was great! Very kind and explained everything and answered all of my questions."
We responded:
"Nicole, thank you so much for taking the time to leave us a 5 star review!"
Profile photo of Sheri Pratt

Sheri Pratt

February 15, 2026

5  out of  5
rating by Sheri Pratt
"He was more than helpful finding coverage for my teen driver. I highly recommend"
We responded:
"Sheri, thank you so much for leaving us a 5 star review!"
Profile photo of Martha Alicia

Martha Alicia

February 12, 2026

5  out of  5
rating by Martha Alicia
"We decided to change insurance company, Tim Thacker contacted us and made the transition very easy and gave us a great quote that will save us money. Mr. Thacker is very polite and helpful."
We responded:
"Martha, thank you so much for taking the time to leave us and Tim such a wonderful review. We appreciate you and your business! "
Profile photo of Jacob Wilburn

Jacob Wilburn

February 12, 2026

5  out of  5
rating by Jacob Wilburn
"Jordan is the nicest insurance agent I’ve ever met! She was very knowledgeable of the policy and understanding of my time. She was able to answer all my questions about my coverages as well. I highly recommend at least getting a quote from her it could save you hundreds, I was able to save $120 by switching!"
We responded:
"Jacob, thank you so much for leaving such a great review of Jordan! We love her and I'm thankful she was able to help you out so much. "
Profile photo of Michael Strouse

Michael Strouse

February 11, 2026

5  out of  5
rating by Michael Strouse
"Very easy to work with and on top of there game would 100% recommend to everyone. they saved me extra money on my monthly bill, and were a very friendly group. would give more then five stars if possible. Thank yall for taking the time to help"
We responded:
"Michael, thank you so much for taking the time to leave us a (6) star review! I am glad we were protect the things that are important to you and save you money "
Profile photo of Josue Lopez

Josue Lopez

February 10, 2026

5  out of  5
rating by Josue Lopez
"I was shopping for insurance and spoke with Tim. He got me a great rate for bundling home and auto, and thoroughly explained my coverages. He made switching easy. Thanks Tim!"
We responded:
"Josue, thank you so much for taking the time to leave us such a wonderful review. I am very thankful Tim did such a great job explaining your coverages and helping you switch "
Profile photo of Forrest Smiley

Forrest Smiley

February 4, 2026

5  out of  5
rating by Forrest Smiley
"We switched from Progressive to State Farm, trying to find a little bit of savings in these current times. The representative did a great job and maintained great communication with me in the process."
We responded:
"Forrest, thank you so much for taking the time to leave us such a wonderful review. I am very thankful we could help you out."
Profile photo of Meagan Gaessler

Meagan Gaessler

February 2, 2026

5  out of  5
rating by Meagan Gaessler
"Brett listened clearly, answered all questions and got us the coverage we wanted as well as things we needed that we dropped the ball on."
We responded:
"Meagan, thank you so much for taking the time to leave us such a wonderful review! We appreciate you and your business"
Profile photo of Camero Maghembe

Camero Maghembe

January 30, 2026

5  out of  5
rating by Camero Maghembe
"jordan was nice"
We responded:
"Camero, thank you for leaving us a 5 star review!"
Profile photo of Richard John II

Richard John II

January 28, 2026

5  out of  5
rating by Richard John II
"Very helpful team. Got everything I needed in a timely manner. Communicated through email, and it wasn't a problem at all!"
We responded:
"Richard, thank you so much for the taking the time to leave us such a wonderful review! "
Profile photo of Olaide Lawal

Olaide Lawal

January 28, 2026

5  out of  5
rating by Olaide Lawal
"They are great and responsive. Never push but get the work done."
We responded:
"Olaide, thank you so much for the fantastic 5 star review. "